SPEEDY Delivery Late Add-on

SPEEDY Delivery Late Add-on

$5.59




If you forgot to add a delivery upgrade at the point of order or you are more in a hurry all of a sudden, you can purchase speedy delivery separately retrospectively as long as we have NOT DISPATCHED YOUR ITEM ALREADY. Please check in with us before payment to make sure we are not on our way to the post office.

Before adding this virtual item to your basket, select what you are shipping based on your original order items and the appropriate destination to see the applicable expedited shipping cost via FEDEX international courier, Bondex for Athens or ELTA courier for the rest of Greece.

Delivery times published by the relevant parcel shipping company:
Greece: Next business day
EU & US: 1 - 3 business days
Rest of the World: 2 - 4 business days

At checkout, please add a comment quoting your original order number so we can associate the two and speed things
up. And don't forget to share your phone number; courier companies will NOT DISPATCH without one!! Or just message us afterward with all these details.

Note: Processing time quoted in this listing is 1 business day (default) and of course is not applicable. Please refer to processing time of your original order. Whilst we will do everything within our superpowers to prioritise your order, speedy shipping ensures we ship via the fastest shipping method but does not typically influence dispatch times. Please get in touch with any special requirements.

Payments

Given the nature of your order, after we have kicked off the creation process, we will be unable to accept any cancellation. We are however very flexible in changing the design until the point we have started production, fabric cutting in particular.

Shipping from Greece

SHIPPING METHOD & DELIVERY TIMES
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We deliver our sufsocks for free (standard parcel service with tracking number and signature via the Hellenic Post Office aka ELTA) wherever you are. Yes, worldwide free shipping! When shipping to Europe, it typically takes 3-7 working days according to the post office, but it always depends on local post service at the destination country. We have had parcels sent to certain EU countries that took up to two weeks. For further away, e.g. Indonesia, USA etc, delivery times can reach or exceed 10 working days (2 weeks). For a subsidised competitive fee, you can upgrade to speedier delivery at checkout*. We use FEDEX international courier. That means you get advance status notifications and EU or US delivery times as short as 1-3 business days. Please do not forget to share your phone number with us for the courier to each you.

In all cases, including standard post, you will always be able to track your kauskaki's whereabouts after it leaves its birthplace (Note: Often and for reasons beyond our capacity to comprehend, the parcel scanning stops or stalls after the flight departure from Athens until your doorstep. This is sadly outside our control, and purely post office bad practice)


DISPATCH TIMES
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Please always check the dispatch times on each listing, as they differ across our product categories.

kauskaki surfboard socks are tailor-made just for you, in fact, your board. Please allow for approximately 1-2 weeks for design adjustments, production and dispatch, after we have received your board details. Let us know if you are in a hurry to leave for your upcoming surftrip or if you are ordering for a present - we will try our very best to prioritise your order.

*Please note that upgrading to speedy shipping, that does not shorten the time we need to make and dispatch your item, only the shipping method, i.e. delivery time.

Custom, bespoke or 'Build Your Own' surfboard socks tend to take longer and depend on how quickly we land on the final design following the initial brief. After we have the green light, we typically dispatch in 1-2 weeks.

Special Summer Beachwear Collection - 31 BeachStreet is excluded from our free shipping policy. Only ships to Europe (EU and non-EU) and there is a small nominal shipping cost.

Refunds

Surfsock: If you do not like your bespoke kauskaki, you are welcome to ship it back within 30 days from purchase and we will offer 'shop credit' which means we will make and ship you another one that meets your expectations (unfortunately free worldwide shipping policy does not apply for returns and second delivery). We will not be able to refund you unless exceptional circumstances apply. We would really appreciate if you told us what went wrong.

If your kauskaki does not fit your board perfectly (as per dimensions provided) or has any manufacturing fault, then please send us pictures within 30 days from purchase and we will replace it with the same or similar design - subject to fabric availability. In this case, shipping is on us.

1 year warranty / fair usage policy: If the product develops any manufacturing fault please send us pictures and we will replace it with the same or similar design - subject to fabric availability. Free worldwide shipping policy applies for replacements under warranty.

Lifetime fit and no waste promise (project under construction): kauskaki sisters hate waste as much as they hate ill-fitting surfsocks. Join our SURF SWAPSIES facebook group where you can sell your old kauskaki surfsock and get a discount from your new one when your board dimensions change. You can also send your surfsock back to our studio for a repair/retailoring. Depending on its condition we will be able to recommend the best approach for an everlasting awesome surfsock, minimizing the use of fabrics. Get in touch for more.

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Special Summer Beachwear Collection (limited edition) - 31 BeachStreet: our dresses are made one size to fit Small / Medium and are best worn loose and baggy. If your chosen dress does not suit you, please return (at your own cost) and we can ship another one. Special custom order is recommended for XS, L or XL. Due to the small number of items (31 only), we may not be able to exchange if you require a different size if the same fabric is not available or if we have already reached our maximum production. But worry not, we will try our best to please you!

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Minions: if your mini surfboard-shaped pouch has any manufacturing fault, then please send us pictures within 30 days from purchase and we will replace it with the same or similar design - subject to fabric availability. In this case, shipping is on us.

1 year warranty / fair usage policy: If the product develops any manufacturing fault please send us pictures and we will replace it with the same or similar design - subject to fabric availability. Free worldwide shipping policy applies for replacements under warranty.

Additional

DISCLAIMER
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In the highly unlikely event of something going wrong, we always strive to serve you and ensure you meet your new kauskaki item on time and in full. However, we cannot assume full responsibility for any loss or damage caused by the various post offices handling the parcel when that exceeds the shipper's default insurance policy.

We are also unable to absorb the cost for customs clearance which is particularly applicable to shipments into the US. All our items ship from Athens, Greece (part of the EU) so depending on your country, you may be responsible for paying some kind of import tax, duty, handling fee etc. Please google your country's policy if you are concerned about unexpected fees. We cannot be held responsible for items abandoned at customs due to fees. By the way, shame on you leaving your kauskaki on its own! That means we will not be able to send you a replacement item.

If you wish to know more about insurance options available from Hellenic Post, please visit elta.gr and let us know if you have special requirements or any concerns. FEDEX courier - which is our preferred speedy shipping partner - will insure up to $100 of your order's value by default.

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